Refund & Cancellation Policy

Last Updated: 18/10/2025 15:21:30

Techone E-Travel believes in helping its customers as far as possible and has therefore adopted a transparent and customer-friendly cancellation and refund policy.

1. Cancellation Policy

• Cancellations will be considered only if the request is made immediately after placing the order. However, the request may not be accepted if the order has already been communicated to vendors/partners and processing has begun.
• Techone E-Travel does not accept cancellation requests for perishable or time-sensitive services such as event tickets, hotel bookings, or custom packages. However, refund/replacement can be made if the customer proves that the service quality was not as promised.
• For service-based projects, cancellations before project initiation are fully refundable. Once work has started, partial refunds (up to 50%) may be granted depending on progress. No refund is possible once deliverables are completed and delivered.

2. Refund Policy

Refunds will be issued under the following conditions:

• Work or service has not commenced within the committed timeframe;
• Deliverables are not provided as per the agreed scope of work;
• Project is mutually cancelled before completion;
• Damaged or defective products/services are reported to our Customer Support team within 7 days of receipt.

For manufacturer-warranty products or third-party services, customers should contact the respective manufacturer or service provider directly.

3. Refund Timeline

All eligible refunds approved by Techone E-Travel will be processed within 3–10 business days from the date of approval. Refunds will be credited to the original payment method used during purchase.

4. Non-Refundable Items

• Domain name registration or renewal charges;
• Third-party service or integration fees (e.g., hosting, plugins, API costs);
• Completed or delivered custom digital work;
• Time-sensitive travel, hotel, or event bookings.

5. Pricing Policy

All prices displayed on our website are final and inclusive of applicable taxes. We have removed all references to “starting at” pricing to ensure full transparency. Final pricing will depend on the confirmed scope and customer requirements before the order or booking is processed.

Note: By availing any service or making a purchase on Techone E-Travel, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.